Determinants of Information Systems (IS) Success within Civil Society Organizations (CSOs)

Abstract

This study investigates the determinants of Information Systems (IS) success within Civil Society Organizations (CSOs), employing the Information System Success Model (ISSM) as a theoretical framework. Using Covariance-Based Structural Equation Modeling (CB-SEM) on data from 272 Tanzanian CSOs, the study identifies system quality, information quality, service quality, and IS use as critical factors influencing success. Results reveal that system quality directly impacts both IS use and net benefits, while IS use mediates the relationship between quality factors and organizational outcomes. Surprisingly, information and service quality do not directly affect net benefits, highlighting the need for CSOs to prioritize robust system design and user engagement. The findings offer actionable insights for enhancing IS effectiveness in resource-constrained environments.